🏠 minisbyLanna – Frequently Asked Questions (FAQ)

1. What scale are your miniatures?

Our miniatures are primarily in 1:12 scale, which is the most common size for dollhouses. This means one inch in miniature equals one foot in real life. We also carry items in other scales such as 1:16 (Lundby scale), 1:6, or 1:24. To make browsing easier, these are separated into scale-specific collections.

2. Are the miniatures suitable for children?

Most of our miniatures are designed for adult collectors and hobbyists. Due to small parts, they are not recommended for children under 14. Always supervise young children if they are handling miniatures.

3. Do you accept custom orders?

We occasionally accept custom or personalized orders depending on the request and our current workload. Please contact us with your idea, and we’ll let you know if it’s possible and provide a quote.

4. Where do you ship to?

We ship worldwide! Shipping options and delivery times are shown at checkout. If your country isn’t listed, feel free to reach out and we’ll do our best to accommodate you.

5. How long will my order take to arrive?

Processing time is typically 1–2 weeks as all our items are made to order—though we often ship sooner. Delivery time varies:

Domestic (e.g., EU): 3–7 business days

International: Around 10 business days

Please note that delays may occur during holidays or due to customs.

6. What are your shipping costs?

Shipping costs are calculated based on your destination and order size. You can view the exact cost during checkout. Orders over €150.00 qualify for free shipping!

7. Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery. Items must be in their original condition. Custom orders are non-returnable. Please contact us before sending any items back.

8. What materials are your miniatures made from?

Our miniatures are handcrafted using a variety of materials such as wood, polymer clay, resin, metal, and fabric. Check individual product descriptions for specific material details.

9. How do I place an order?

Simply browse our online shop, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

10. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

11. Do you ship internationally?

Yes! We ship worldwide. International shipping costs and delivery times are calculated at checkout.

12. Can I track my order?

Yes, you’ll receive a tracking number via email as soon as your order ships so you can follow its journey.

13. Are your miniatures handmade?

Yes! We are very proud that all of our items are handmade to order, giving each piece a unique charm and high level of craftsmanship.